Papel-chave no departamento de assistência técnica, oferecendo apoio e formação aos profissionais para garantir o maior grau de satisfação do cliente.
Position: Field Service Engineer- Charlotte, NC Job #055-14
Location: Charlotte, NC
Job Purpose:
Performs customer support activities for equipment, systems and sub-systems.
Key Results Area:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
- Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide on-site technical support to customers as required
- Provide on-site technical support for workshops and/or shows
- Overnight travel up to fifty (50) percent
- May require International Travel
- Other duties and responsibilities as directed by supervisor
- Provide technical support and business guidance remotely through call center on
- non-scheduled service days.
- Completion of tasks as assigned by management
Critical Competencies:
- Familiarity with computers, DOS, Word and Excel
- Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
- Maintain personal appearance within company’s dress code
- Continually develop positive relations within Sales and Service Team
- Continually develop company and product Knowledge
- Continually develop, exercise and maintain excellent customer relations skills
- Adhere to company guidelines regarding safety procedures
Functional Expertise:
- Working knowledge of customer needs in a medical environment
- Perform product alignment and certification to specification
- Demonstrate familiarization with basic Laser technology and applications
- Maintain a minimum of service recalls
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Behavioral and Interpersonal:
- Ability to work independently
- Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
- Must be able to lift 50 to 75 pounds.
Supervisory Responsibility:
None
Education and Experience Requirements:
Minimum Level of Education:
- Associates degree in electronics or equivalent experience preferred
- 2-3 years related field service experience in troubleshooting medical electronics equipment
- Technically oriented with hands on Laser technical experience preferred
If you are interested, please apply here
Position: Field Service Engineer- Southern CA Job# 056-14
Location: Los Angeles or San Diego
Job Purpose:
Performs customer support activities for equipment, systems and sub-systems.
Key Results Area:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
- Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide on-site technical support to customers as required
- Provide on-site technical support for workshops and/or shows
- Overnight travel up to fifty (50) percent
- May require International Travel
- Other duties and responsibilities as directed by supervisor
- Provide technical support and business guidance remotely through call center on
- non-scheduled service days.
- Completion of tasks as assigned by management
Critical Competencies:
- Familiarity with computers, DOS, Word and Excel
- Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
- Maintain personal appearance within company’s dress code
- Continually develop positive relations within Sales and Service Team
- Continually develop company and product Knowledge
- Continually develop, exercise and maintain excellent customer relations skills
- Adhere to company guidelines regarding safety procedures
Functional Expertise:
- Working knowledge of customer needs in a medical environment
- Perform product alignment and certification to specification
- Demonstrate familiarization with basic Laser technology and applications
- Maintain a minimum of service recalls
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Behavioral and Interpersonal:
- Ability to work independently
- Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
- Must be able to lift 50 to 75 pounds.
Supervisory Responsibility:
None
Education and Experience Requirements:
Minimum Level of Education:
- Associates degree in electronics or equivalent experience preferred
- 2-3 years related field service experience in troubleshooting medical electronics equipment
- Technically oriented with hands on Laser technical experience preferred
If interested, please apply here
Position: Field Service Engineer – Denver, CO Job #068-14
Location : Denver, CO
Performs customer support activities for equipment, systems and sub-systems.
Specific Duties and Responsibilities:
Key Results Area:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
- Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide on-site technical support to customers as required
- Provide on-site technical support for workshops and/or shows
- Overnight travel up to fifty (50) percent
- May require International Travel
- Other duties and responsibilities as directed by supervisor
- Provide technical support and business guidance remotely through call center on non-scheduled service days.
- Completion of tasks as assigned by management
Critical Competencies:
- Familiarity with computers, DOS, Word and Excel
- Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
- Maintain personal appearance within companys dress code
- Continually develop positive relations within Sales and Service Team
- Continually develop company and product Knowledge
- Continually develop, exercise and maintain excellent customer relations skills
- Adhere to company guidelines regarding safety procedures
Functional Expertise:
- Working knowledge of customer needs in a medical environment
- Perform product alignment and certification to specification
- Demonstrate familiarization with basic Laser technology and applications
- Maintain a minimum of service recalls
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Behavioral and Interpersonal:
- Ability to work independently
- Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
- Must be able to lift 50 to 75 pounds.
Supervisory Responsibility:
None
Qualifications:
- Associates degree in electronics or equivalent experience preferred
- 1 years related field service experience in troubleshooting medical electronics equipment
- Technically oriented with hands on Laser technical experience preferred
If you are interested, please apply here